Details : This website privacy policy describes how Glow Aesthetic protects and makes use of the information you give the company when you use this website. It sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
The policy is updated from time to time. The latest version is published on this page.
The website privacy policy was updated on 14/06/23
If you have any questions about this policy, please email us at hello@glowaesthetic.co.uk
Booking an appointment : All bookings must be made on our booking system which you can access via our website or by using the button in our bio.
We do not take bookings via dm, text or email – you will be sent to the bookings system to make your booking so you can confirm our T&C’s.
You will pay a booking fee to secure your appointment date and time. This fee is not refundable so please ensure you are happy with the date and time you have selected.
If you need to reschedule your appointment please contact us as soon as possible and we will try our best to accommodate you.
An additional fee of £20 will be charged to secure your new appointment date and time.
Cancellation policy : If you wish to cancel your appointment please let us know so we can make the date/time available for someone else. Your booking fee will not be refunded. You will be charged 100% of the service price for late cancellation (under 72 hours prior to your appointment) or for not showing up.
Availability : The booking system is live 24/7 meaning it can be used any time to make bookings. If an appointment date/time is not showing this means it is unavailable and I cannot accommodate to you then.
Consultation : Offer consultations for a fee which is redeemable off the treatment once booked.
If you go straight to booking a treatment without a consultation on a day prior and change your mind about receiving the treatment the booking fee will cover the cost of the consultation we would have just completed.
Age restrictions : You must be 18+ for all Injectable and SkinPen treatments and 16+ for Hydrafacials.
Failure to show ID will result in your treatment being cancelled and you will lose your booking fee.
Lateness : We have a 10 minute allowance for lateness and we are very strict on this.
If you are more than 10 minutes late to your appointment unfortunately we will not be able to treat you and you will lose your booking fee.
Each appointment is allocated enough time to complete it effectively and safely and we refuse to rush your appointment or run over in to somebody else appointment time.
If you are going to be late please contact us as soon as possible so we can try to accommodate you.
Attending for appointment : Please come alone to your appointments unless discussed otherwise with your practitioner.
Children are not permitted in the clinic due to health and safety reasons and they cannot be left unattended in the waiting area whilst you have your treatment.
You will be refused treatment if you arrive with anyone.
Illness : If you are unwell please do not attend your appointment to prevent the spread of infection to staff and other clients.
Photography : We must take before and after photographs for our insurance policy. Please ensure you inform your practitioner if you do not want these to be used for social media and marketing purposes.
Payment : We accept cash, card and bank transfer. Payment must be completed before receiving your treatment. If you choose course of 2 or 3 sessions the whole amount must be paid during the first appointment.
Treatment refusal : We will refuse to treat you if you try to force us to do treatment we do not recommend for you. We have to manage your expectations correctly therefore if we believe you are suffering with a mental illness or body dysmorphia we will not carry out any treatment.
Refunds : We do not offer refunds under any circumstances.
Complaints : If you have any concerns regarding your treatment this must be brought to the clinic’s attention within 14 days via our email hello@glowaesthetic.co.uk where you will receive a response within 5 working days.
Change of mind : If after your treatment you decide you have changed your mind and want to remove your dermal filler you will be responsible for all costs.
Data protection : We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
During the course of our activities, we will process personal data (which may be held on paper, electronically, or otherwise) about our customers/subscribers, and we recognise the need to treat it in an appropriate and lawful manner, in accordance with the General Data Protection Regulation (GDPR). The purpose of this policy is to make you aware of how we will handle you personal data.
Data Technology and rules change regularly, so we do reserve the right to amend it at any time.
We will comply with the seven data protection principles in the GDPR, which say that personal data must be:
“Personal data” means recorded information we hold about you from which you can be identified. It may include your contact details, other personal information, photographs, expressions of opinion about you or indications as to our intentions about you. “Processing” means doing anything with the data, such as accessing, disclosing, destroying or using the data in any way.
Data usage : Our website has e-mail link. These features facilitaty the capture of personal information such as your first name, last name, company, email address and job title. Through the use of these features you may also provide additional personal information that would aid us in providing a service.
We may collect the following information:
None of the features detailed above are automated and personal information is not captured unless expressly provided by the user.
Copywriting : No material, graphics, sounds, text, animation, design, interactive ideas, or conceptual ideas from this site may be copied, uploaded, posted, modified or distributed in any way except that you may download one copy of the materials on any single computer for your own personal/home use only, provided you keep intact all copyright and other proprietary notices. The use of any such material on any other website or computer environment is prohibited unless agreed otherwise by the glow.aesthetic.
All content on this site including words, logos, animations, graphics or other media are trademarks of glow.anesthetic unless stated otherwise. Other trademarks which appear on this site are owned by the relevant proprietor. All rights relating to such trademarks are reserved.
Disclaimer : This site is controlled and operated by Glow Aesthetic from the United Kingdom and complies with English law. It is intended to be accessed by UK users and international users. All visits to this site shall be governed by English law.
Whilst Glow Aesthetic uses reasonable efforts to include accurate and up-to-date information in the site, Glow Aesthetic makes no warranties or representations as to its accuracy. Glow Aesthetic assumes no liability for any errors or omissions in the content of the site. All information is subject to subsequent variation, without notice.
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